Update on the Emergency Department: Patient Satisfaction
It is an ongoing struggle to achieve patient satisfaction in the Emergency Department. There are many factors that influence whether a patient will be satisfied or not. The purpose of this course is to increase the nurse’s knowledge regarding factors that influence patient satisfaction and how nursing theory may be used to help intervene and increase patient satisfaction.

This course is available for FREE if you have an active one year unlimited membership!

Author:Anita Rothera RNC, BS, CDE
Course No:EDPS040212
Contact Hours:1.00
Method:Online Self Study
Course Expiration:12/31/2014  NOTE: The course must be completed by the expiration date to receive credit
Categories:Emergency & Trauma Medicine

NOTE: The course expired on 12/31/2014.
  

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Course Objectives
  • Using the Roy Adaptation Model and Neuman’s Systems Model, identify how a nurse can intervene to improve patient satisfaction in the Emergency Department.
  • List three key elements involved in patient dissatisfaction.
  • State three key elements that contribute to patient satisfaction in the ED.

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