It is an ongoing struggle to achieve patient satisfaction in the Emergency Department. There are many factors that influence whether a patient will be satisfied or not. The purpose of this course is to increase the nurse’s knowledge regarding factors that influence patient satisfaction and how nursing theory may be used to help intervene and increase patient satisfaction.
This course is available for
FREE if you have an active
one year unlimited membership!
| Author: | Anita Rothera RNC, BS, CDE |
| Course No: | EDPS040212 |
| Contact Hours: | 1.00 |
| Method: | Online Self Study |
| Categories: | Emergency & Trauma Medicine
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Course Objectives
- Using the Roy Adaptation Model and Neuman’s Systems Model, identify how a nurse can intervene to improve patient satisfaction in the Emergency Department.
- List three key elements involved in patient dissatisfaction.
- State three key elements that contribute to patient satisfaction in the ED.