The purpose of this course is to help nurses learn about patient satisfaction in the Emergency Department - factors that influence patient satisfaction and how nursing theory might be used to help intervene and improve satisfaction.
Course Publication Date:
May 08, 2020
This course is available with
NO ADDITIONAL FEE if you have an active
one year unlimited membership!
Author: | Anita Rothera-Delaney RN, BS |
Course No: | PS042020 |
Contact Hours: | 1.00 |
Delivery Method: | Online Self Study |
Category: | Emergency & Trauma Medicine
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Learning Objectives
Discuss two key elements that contribute to patient satisfaction and two key elements involved in patient dissatisfaction in the ED.
Describe how the E.D. is used by the uninsured and why.
Identify how a nurse can intervene to improve patient satisfaction in the Emergency Department using the Roy Adaptation Model and Neuman’s Systems Model.