The Emergency Department Patient Satisfaction
The goal of this course is to help nurses learn about factors that influence patient satisfaction and how nursing theory might be used to help intervene and increase patient satisfaction in the Emergency Department.

Course Publication Date: April 16, 2016

This course is available with NO ADDITIONAL FEE if you have an active one year unlimited membership!

Author:Anita Rothera RNC, BS, CDE
Course No:EDPS033016
Contact Hours:1.00
Delivery Method:Online Self Study
Category:Emergency & Trauma Medicine
  

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Learning Objectives
  • Using the Roy Adaptation Model and Neuman’s Systems Model, identify how a nurse can intervene to improve patient satisfaction in the Emergency Department.
  • List three key elements involved in patient dissatisfaction.
  • State two key elements that contribute to patient satisfaction in the ED.


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