Managing Conflict in the Workplace
The goal of this course is to help nurses learn about conflict resolution in the workplace so they can identify behavioral choices for improving working relationships by working through differences.

Course Publication Date: April 19, 2018

This course is available with NO ADDITIONAL FEE if you have an active one year unlimited membership!

Author:Anita Rothera-Delaney RN, BS
Course No:MCW041618
Contact Hours:1.00
Delivery Method:Online Self Study
Category:Career and Self
Leadership & Case Management
Professional Issues

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Learning Objectives
  • Discuss learning what we can control and what we can’t.
  • Describe potential causes of disagreement in the workplace.
  • List four sources of conflict.
  • Describe three behavioral approaches used for improving working relationships.
  • Describe four research based behavioral strategies for responding to conflict.
  • Apply the five choices to a selected case study for selection of the optimum approach.
  • Discuss the desired behaviors among team members.


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