The goal of this course is to provide the reader with tools and techniques that can be used to enhance communication skills and facilitate conflict resolution.
Course Publication Date:
June 06, 2018
This course is available with
NO ADDITIONAL FEE if you have an active
one year unlimited membership!
| Author: | Susanne J. Pavlovish-Danis RN, MSN, ARNP-C, CDE |
| Michael G. Danis BSN, RN, CCRN |
| Course No: | CCR053118 |
| Contact Hours: | 1.00 |
| Delivery Method: | Online Self Study |
| Category: | Career and Self
Leadership & Case Management
Medical & Surgical Issues
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Learning Objectives
- To identify actions that provoke conflict or make it worse
- To list two barriers to dealing with difficult people
- To recognize ineffective modes of communication
- To identify generational differences in communication styles and preferences
- To identify effective conflict resolution skills