Enhancing your Communication and Conflict Resolution Skills
The goal of this course is to provide the reader with tools and techniques that can be used to enhance communication skills and facilitate conflict resolution.

Course Publication Date: June 06, 2018

This course is available with NO ADDITIONAL FEE if you have an active one year unlimited membership!

Author:Susanne J. Pavlovich-Danis RN, MSN, ARNP-C, CDE
Michael G. Danis BSN, RN, CCRN
Course No:CCR053118
Contact Hours:1.00
Delivery Method:Online Self Study
Category:Career and Self
Leadership & Case Management
Medical & Surgical Issues
  

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Learning Objectives
  • To identify actions that provoke conflict or make it worse
  • To list two barriers to dealing with difficult people
  • To recognize ineffective modes of communication
  • To identify generational differences in communication styles and preferences
  • To identify effective conflict resolution skills


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