The goal of this course is to provide the reader with tools and techniques that can be used to enhance communication skills and facilitate conflict resolution.
Course Publication Date:
June 06, 2018
This course is available with
NO ADDITIONAL FEE if you have an active
one year unlimited membership!
Author: | Susanne J. Pavlovish-Danis RN, MSN, ARNP-C, CDE |
| Michael G. Danis BSN, RN, CCRN |
Course No: | CCR053118 |
Contact Hours: | 1.00 |
Delivery Method: | Online Self Study |
Category: | Career and Self Leadership & Case Management Medical & Surgical Issues
|
|
|
|
Learning Objectives
- To identify actions that provoke conflict or make it worse
- To list two barriers to dealing with difficult people
- To recognize ineffective modes of communication
- To identify generational differences in communication styles and preferences
- To identify effective conflict resolution skills