Talking about Patient Satisfaction in the Emergency Department
The purpose of this course is to help nurses learn about patient satisfaction in the Emergency Department - factors that influence patient satisfaction and how nursing theory might be used to help intervene and improve satisfaction.

Course Publication Date: May 08, 2020

This course is available with NO ADDITIONAL FEE if you have an active one year unlimited membership!

Author:Anita Rothera-Delaney RN, BS
Course No:PS042020
Contact Hours:1.00
Delivery Method:Online Self Study
Category:Emergency & Trauma Medicine

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Learning Objectives
  • Discuss two key elements that contribute to patient satisfaction and two key elements involved in patient dissatisfaction in the ED.

  • Describe how the E.D. is used by the uninsured and why.

  • Identify how a nurse can intervene to improve patient satisfaction in the Emergency Department using the Roy Adaptation Model and Neuman’s Systems Model.


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