Update on Optimizing Conflict in the Workplace
The goal of this course is to help nurses learn about conflict resolution in the workplace so they can identify behavioral choices for improving working relationships by working through differences.

Course Publication Date: May 09, 2020

This course is available with NO ADDITIONAL FEE if you have an active one year unlimited membership!

Author:Anita Rothera-Delaney RN, BS
Course No:OCW041820
Contact Hours:1.00
Delivery Method:Online Self Study
Category:Leadership & Case Management
Career and Self
Professional Issues
Learning Objectives
  • List four sources of conflict.

  • Describe three behavioral approaches used for improving working relationships.

  • Describe four research based behavioral strategies for responding to conflict.

  • Apply the five choices to a selected case study for selection of the optimum approach.

  • Discuss learning what we can control and what we can’t.

  • Describe potential causes of disagreement in the workplace.

  • Discuss the desired behaviors among team members.


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