Communicating with Difficult People
The goal of this module is to provide the reader with tools and techniques that can be used to enhance communication skills and facilitate conflict resolution.

Course Publication Date: September 04, 2015

This course is available with NO ADDITIONAL FEE if you have an active one year unlimited membership!

Author:Susanne J. Pavlovich-Danis RN, MSN, ARNP-C, CDE
Course No:DP082515
Contact Hours:1.00
Delivery Method:Online Self Study
Category:Career and Self
Leadership & Case Management
Medical & Surgical Issues

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Learning Objectives
  • To identify actions that provoke conflict or make it worse
  • To list two barriers to dealing with difficult people
  • To recognize ineffective modes of communication
  • To identify generational differences in communication styles and preferences
  • To identify effective conflict resolution skills


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