Optimizing Conflict in the Workplace
The goal of this course is to help nurses identify behavioral choices for improving working relationships by working through differences. This is commonly known as ‘conflict resolution.’

Course Publication Date: April 18, 2016

This course is available with NO ADDITIONAL FEE if you have an active one year unlimited membership!

Author:Anita Rothera RN, BS
Course No:OCW033016
Contact Hours:1.00
Delivery Method:Online Self Study
Category:Career and Self
Leadership & Case Management
Professional Issues
  

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Learning Objectives
  • Discuss the desired behaviors among team members.
  • Describe four research based behavioral strategies for responding to conflict.
  • Apply the five choices to a selected case study for selection of the optimum approach.


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